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Call Center Agent

Pearl, MS 39208

Posted: 03/17/2025 Full Time or Temporary? : Full Time Industry: Clerical Job Number: Call Center Agent in Pearl, MS Pay Rate: $16/hour

Job Description

We are seeking Call Center Representatives to join our team. This role is essential in providing exceptional customer service and support to our community. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle various inquiries efficiently and timely. Agents must be able to attend a 4-5 week training. Hours are Monday-Friday 8:00am-5:00pm.

Responsibilities

  • Handle inbound calls with professionalism and courtesy.
  • Provide accurate information.
  • Assist customers with inquiries in a timely manner.
  • Maintain detailed records of customer interactions and transactions using computerized systems.

Join our team as a Call Center Representative and contribute to delivering outstanding client services while developing your career in a supportive environment.

Job Type: Full-time

Pay: $16.00 per hour

 
 
 

Job Requirements

 

Experience

  • Proven experience in a customer service or call center environment is preferred.
  • Strong verbal communication skills.
  • Proficiency in using office software and computerized systems for data entry.
  • Ability to type efficiently while engaging with customers on calls.
  • Experience with dispatching or inbound calls is a plus.
  • Call center: 1 year (Required)
  • Dispatching: 1 year (Preferred)
  • Customer service: 4 years (Required)

Education:

  • High school or equivalent (Required)

Additional Information

Must be able to pass a pre employment drug screening and background check. 

Meet Your Recruiter

Katie Sinclair
Recruiting Account Manager

Meet Katie Sinclair, our Clerical Division recruiting account manager in Flowood! Originating from the charming state of Wisconsin, Katie brings a positive attitude and vibrant energy to our team. Her passion for coffee and cheese curds is well known, but it’s her dedication and perseverance that have truly made a difference. Together with our sales team, Katie has been instrumental in expanding the clerical division of our Flowood branch, demonstrating her expertise, commitment to excellence, and "Steadfast" personality. 

Outside the realm of work, Katie leads a fulfilling life as a devoted wife and mother. She and her husband, Hunter, share their home in Pisgah, MS, with their two beautiful children. Family is at the heart of Katie’s values, and she cherishes every moment spent with her loved ones. Whether they’re enjoying the tranquility of Deer Camp or having adventures out on the boat, the Sinclair family knows how to make the most of their time together. Her personal life is a testament to the balance she maintains between her career and family, emphasizing the importance of nurturing both with equal dedication. We are incredibly fortunate to have someone as multifaceted and inspiring as Kate on our team!

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About Pearl, MS

Unlock your potential in the vibrant city of Pearl, Mississippi! Nestled near the bustling city of Jackson, Pearl offers a perfect blend of southern charm and modern amenities. With its close proximity to the Trustmark Park, home of the Mississippi Braves, and the Outlets of Mississippi for shopping enthusiasts, Pearl provides endless entertainment options. Explore the Mississippi Agriculture and Forestry Museum or indulge in delicious Southern cuisine at local eateries. Join us in Pearl, where career opportunities and community charm await you! Discover our exciting job opportunities today.