Jackson, MS US
We are seeking experienced Call Center Representatives to join our fast-paced, high-volume call center in Jackson, MS. This is an on-site position (not remote) and requires strong customer service skills, professionalism, and the ability to thrive in a structured environment.
Handle outbound calls while reading verbatim from a script
Meet and maintain call center performance metrics, policies, and procedures
Receive and apply coaching and feedback to continuously improve performance
Maintain professionalism in a high-volume, fast-paced environment
Sit for extended periods while managing continuous call activity
Previous call center experience required
6–12 months of customer service experience preferred
Strong basic computer and navigation skills
Ability to pass a background check
Must pass pre-screener for training
Must adhere to a 30-day probationary period with strict attendance requirements
Excellent verbal communication and active listening skills
Dependable, coachable, and goal-oriented
Please apply if you are interested in being a part of our next training group!
To qualify, you must complete an intake interview at our office and attend a pre-screener on the job site.
Schedule: Monday–Friday, 8:45 AM–5:00 PM, with two required Saturdays per month (8:45 AM–4:00 PM)
Pay: $15.00 per hour
Pay Schedule: Weekly pay
Meet Katie Sinclair, our Clerical Division recruiting account manager in Flowood! Originating from the charming state of Wisconsin, Katie brings a positive attitude and vibrant energy to our team. Her passion for coffee and cheese curds is well known, but it’s her dedication and perseverance that have truly made a difference. Together with our sales team, Katie has been instrumental in expanding the clerical division of our Flowood branch, demonstrating her expertise, commitment to excellence, and "Steadfast" personality.
Outside the realm of work, Katie leads a fulfilling life as a devoted wife and mother. She and her husband, Hunter, share their home in Pisgah, MS, with their two beautiful children. Family is at the heart of Katie’s values, and she cherishes every moment spent with her loved ones. Whether they’re enjoying the tranquility of Deer Camp or having adventures out on the boat, the Sinclair family knows how to make the most of their time together. Her personal life is a testament to the balance she maintains between her career and family, emphasizing the importance of nurturing both with equal dedication. We are incredibly fortunate to have someone as multifaceted and inspiring as Kate on our team!