We are seeking dependable and customer-focused Inbound Call Center Reservation Specialists to join our team in the new year. In this role, agents will handle inbound calls and schedule reservations for multiple client accounts. This position requires strong communication skills, attention to detail, and the ability to provide excellent customer service in a fast-paced call center environment.
Answer inbound calls in a professional and courteous manner
Schedule, modify, and cancel reservations for various client programs
Accurately document customer information in reservation systems
Follow client-specific scripts, policies, and procedures
Confirm reservation details and answer customer questions
Meet performance metrics for quality, accuracy, productivity, and attendance
Maintain confidentiality and professionalism at all times
Applicants must be able to commit to their selected schedule.
High school diploma or equivalent required
Previous call center, reservations, or customer service experience preferred
Strong verbal communication and active listening skills
Ability to navigate multiple systems while on calls
Accurate data entry and attention to detail
Reliable attendance and punctuality
Meet Katie Sinclair, our Clerical Division recruiting account manager in Flowood! Originating from the charming state of Wisconsin, Katie brings a positive attitude and vibrant energy to our team. Her passion for coffee and cheese curds is well known, but it’s her dedication and perseverance that have truly made a difference. Together with our sales team, Katie has been instrumental in expanding the clerical division of our Flowood branch, demonstrating her expertise, commitment to excellence, and "Steadfast" personality.
Outside the realm of work, Katie leads a fulfilling life as a devoted wife and mother. She and her husband, Hunter, share their home in Pisgah, MS, with their two beautiful children. Family is at the heart of Katie’s values, and she cherishes every moment spent with her loved ones. Whether they’re enjoying the tranquility of Deer Camp or having adventures out on the boat, the Sinclair family knows how to make the most of their time together. Her personal life is a testament to the balance she maintains between her career and family, emphasizing the importance of nurturing both with equal dedication. We are incredibly fortunate to have someone as multifaceted and inspiring as Kate on our team!