We are looking for a well-versed Customer Service Representative to join our team! This role is ideal for someone who is detail-oriented, professional, and customer-focused. You will be responsible for providing exceptional service to our business clients primarily via email and phone, while performing a high volume of accurate data entry and support tasks.
Key Responsibilities:
Deliver outstanding customer service to business clients through email and phone communication.
Accurately enter purchase orders and maintain detailed records.
Assist service agencies and customers with questions related to parts and inventory.
Provide updates on shipment history, tracking details, and inventory statuses to dealers and representatives.
Collaborate with internal departments to resolve customer issues efficiently.
Maintain a high standard of professionalism and responsiveness in all communications.
Required Qualifications:
High school diploma or equivalent.
Minimum of 2 years of experience in a customer service role.
Strong data entry and order processing skills (skills test required).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong written and verbal communication skills.
Prior experience with switchboard operations is a plus.
Ability to pass a pre-employment drug screening and background check.
Ideal Candidate Attributes:
Highly organized and detail-oriented.
Strong multitasking and time management skills.
Comfortable in a fast-paced, team-oriented environment.
Self-motivated with a strong work ethic and positive attitude.
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (in office)
Pay Rate: $14.50/hour to start, increasing to $15.00/hour upon hire
Benefits: Our client offers an awesome benefits package upon hire- including annual profit sharing and medical reimbursement!
Meet Katie Sinclair, our Clerical Division recruiting account manager in Flowood! Originating from the charming state of Wisconsin, Katie brings a positive attitude and vibrant energy to our team. Her passion for coffee and cheese curds is well known, but it’s her dedication and perseverance that have truly made a difference. Together with our sales team, Katie has been instrumental in expanding the clerical division of our Flowood branch, demonstrating her expertise, commitment to excellence, and "Steadfast" personality.
Outside the realm of work, Katie leads a fulfilling life as a devoted wife and mother. She and her husband, Hunter, share their home in Pisgah, MS, with their two beautiful children. Family is at the heart of Katie’s values, and she cherishes every moment spent with her loved ones. Whether they’re enjoying the tranquility of Deer Camp or having adventures out on the boat, the Sinclair family knows how to make the most of their time together. Her personal life is a testament to the balance she maintains between her career and family, emphasizing the importance of nurturing both with equal dedication. We are incredibly fortunate to have someone as multifaceted and inspiring as Kate on our team!